Title: Out of the Crisis Author: Deming, W. Edwards ISBN: 8176710377 / 9788176710374 Format: Soft Cover Pages: 505 Publisher: The MIT Press Year: 2008 Availability: In Stock
Description
Contents
In the classic Out of the Crisis, originally published in 1986, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.
About the Author
Preface
Acknowledgments
Chapter 1 : Chain Reaction : Quality, Productivity, Lower Costs, Capture the Market Chapter 2 : Principles for Transformation of Western Management Chapter 3 : Diseases and Obstacles Chapter 4 : When? How Long? Chapter 5 : Questions to Help Managers Chapter 6 : Quality and the Consumer Chapter 7 : Quality and Productivity in Service Organizations Chapter 8 : Some New Principles of Training and Leadership Chapter 9 : Operational Definitions, Conformance, Performance Chapter 10 : Standards and Regulations Chapter 11 : Common Causes and Special Causes of Improvement Stable System Chapter 12 : More Examples of Improvement Downstream Chapter 13 : Some Disappointments in Great Ideas Chapter 14 : Two Reports to Management Chapter 15 : Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product Chapter 16 : Organization for Improvement of Quality and Productivity Chapter 17 : Some Illustrations for Improvement of Living Chapter 18 : Appendix : Transformation in Japan