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• What is the starting point in pursuit of quality?
• What are the necessary ingredients to instill quality in your organization?
• How do you build a solid foundation for a successful quality effort?
Managers now have access to step-by-step action plan to instill quality in their organizations as a process, not a program or project. Implementing Quality with a Customer Focus is a guide to developing, implementing, and continuously improving a total quality effort-an effort that has a beginning but no end as the quality process evolves in an organization.
To create the necessary environment for the healthy development of quality, the author stresses that you must establish a philosophy and methodology aimed at satisfying both internal and external customers. This customer focus is readily grasped by every person in an organization.
Griffiths shares valuable commentary about the attitudes necessary for successfully implementing quality, and also offers practical tips and advice for lanuching, monitoring, and further enhancing a quality process. You'll learn not just what to do, but how.