The 2015 edition of ISO 9001 has been modernized to update terminology and content to meet current and anticipated user needs. The major emphasis of ISO 9001:2015 is still consistent provision of products and services that meet customer and applicable statutory and regulatory requirements.
This book explains the meaning and intent of the requirements of ISO 9001:2015 and discusses the requirements as they relate to each of the product categories. Where appropriate, it includes an elaboration of why the requirements are important. It also includes typical audit-type questions that an organization may consider to assess conformity to internal needs and ISO 9001 requirements. Recommendations for implementation are also included.
This book addresses the needs of:
Users and organizations seeking a general understanding of the contents of ISO 9001:2015
Users and organizations desiring guidance to ensure their ISO 9001:2015 QMS meets the new version requirements
Users and organizations considering the use of ISO 9001:2015 as a foundation for the development of a comprehensive QMS
Educators who require a textbook to accompany a training class or course on ISO 9001:2015
Auditors who desire to increase their level of auditing competence
Authors Cianfrani and West, members of the expert group that developed ISO 9001:2015, strive to provide a context for all requirements to enable you to develop and deploy processes that will strengthen your QMS. Getting or retaining a certificate is not the real objective. Satisfied customers and organizational sustainability should be primary objectives for the organization.
List of Figures and Tables
Chapter 1 : ISO 9001:2015 : What's New and How to Get Started on the ISO 9001:2015 Journey
Chapter 2 : Clauses 0-3 : Introduction, Scope, Normative References, Terms and Definitions
Chapter 3 : Clause 4 : Context of the Organization
Chapter 4 : Clause 5 : Leadership
Chapter 5 : Clause 6 : Planning
Chapter 6 : Clause 7 : Support
Chapter 7 : Clause 8 : Operation
Chapter 8 : Clause 9 : Performance Evaluation
Chapter 9 : Clause 10 : Improvement
Chapter 10 : Annexes and Bibliography
Chapter 11 : Auditing Implications
Chapter 12 : Integrating the Process Approach and Systems Thinking
Chapter 13 : Selected Sector Applications of ISO 9001:2015