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| Showing 1 of 2 Pages | Total Books : 14 |
 | Let's Work Smarter, Not Harder
By : Michael Caravatta
978-817489006-1
Making good organizations better and successful organizations superior often demands change. Learn why organizational change is necessary, and gain the realistic tools needed to help you accomplis...
List Price: Rs 680
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 | Online Customer Care
By : Michael Cusack
978-817489007-8
A timely and desirable resource for any organization attemping to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction to the emerging technologi...
List Price: Rs 880
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 | Linking Customer and Employee Satisfaction to the Bottom Line
By : Derek Allen and Morris Wilburn
978-087389501-9
Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. That is the focus ...
List Price: $ 60
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| Discount : 10 % |
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| Discounted Price : $ 54.00 |
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 | Analysis of Customer Satisfaction Data
By : Derek R. Allen and Tanniru R. Rao
978-087389453-1
As global competition increases, maintaining customer loyalty is more important than ever. Dissatisfied customers now have many options, with dozens of companies from around the world competing fo...
List Price: $ 66
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 | Customer Satisfaction Toolkit for ISO 9001:2000
By : Sheila Kessler
978-087389559-0
Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on assets. In addition to these...
List Price: $ 31.5
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 | The Customer and Supplier Innovation Team Guidebook
By : Patrick Norausky
978-087389479-1
This practical "how-to" book is an outgrowth of a series of lectures and workshops over the past six years by a renowned expert in the field. As a first-of-a-kind book on this topic, it emphasizes...
List Price: $ 35
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| Discount : 20 % |
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| Discounted Price : $ 28.00 |
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 | The Customer Care and Contact Center Handbook
By : Garry Schultz
978-087389561-3
Customer satisfaction is at the heart of most businesses, and the customer contact center is usually the key to maintaining that satisfaction. At a time in which technological advances, cultural chang...
List Price: $ 47.25
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