Title: CQI-14 : Automotive Warranty Management : A Guideline for Industry Best Practices, 3rd Edition (Hardcopy with Downloadable Assessment) Author: AIAG ISBN: 1650343299 / 9781650343297 Format: Soft Cover Pages: 140 Publisher: AIAG Year: 2018 Availability: In Stock
Description
Contents
Automotive Warranty Management: A Guideline for Industry Best Practices
The goal of every manufacturer is to decrease warranty rates while improving consumer satisfaction. This guide discusses the latest advances in continuous improvement and provides tactics and case studies that allow your organization to build a robust warranty management system that proactively reduces incident rates and risk through a consumer-centric approach. The guide contains a self-assessment that is designed to identify gaps between an organizations current and recommended state.
This manual includes a CD which contains the assessment worksheets, glossary, NTF decision tree case study, NTF fault tree analysis tool extension and case studies.
About AIAG
About OESA
Foreword
Foreword to Automotive Warranty Management, CQI-14, 3rd Edition
Acknowledgements
Acknowledgements for CQI-14, 2nd Edition
Acknowledgements for CQI-14, 3rd Edition
Table of Contents
Introduction : Why Automotive Warranty Management?
Chapter 1 : Establishing The Baseline : Introduction to Warranty Chapter 2 : Consumer Event and Dealership Activities Chapter 3 : Proactive Prevention : Lessons Learned in Pre-Program Activities Chapter 4 : Implementing Lessons Learned : Advanced Product Quality Planning (APQP) Chapter 5 : Containing Warranty Issues : Post-Start of Production Chapter 6 : Preventing Future Warranty Events : Actions/Solutions Chapter 7 : Continuous Improvement : Institutionalizing the Process Chapter 8 : Automotive Warranty Management Assessment
Appendix Section I : Example of Failure Mode and Effects Analysis (FMEA)
Appendix Section II : Example of Design Validation Plan and Report (DVP&R)
Appendix Section III : Example of Design Review Based on Test Results (DRBTR)
Appendix Section IV : Example of Design Review Based on Failure Mode (DRBFM)
Appendix Section V : Manual and NTF Case Studies
Appendix Section VI : Reducing Risk on a Global Platform Localization Project (ZZ19)
Appendix Section VII : Deep Dive Analysis (ZZ29)
Appendix Section VIII : Definitions and Acronyms
Appendix Section IX : Resources and Links